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For more information, see our terms and conditions and enter your reservation confirmation number below.
Booking and cancellation terms
During the booking, you can choose a Flexible Rate, refundable, associated with a booking that can be cancelled up to the day before the Check-In, or a Non-refundable Rate, promotional, but which does not allow refund in case of cancellation;
All rates shown include VAT at the legal rate in force and other applicable taxes and fees.
Any fees are refundable in the event that the service cannot be provided due to force majeure or in the event of a serious fault.
Force majeure is understood to be the decree of a State of Emergency or lockdowns or the occurrence of natural disasters that prevent the transportation of guests to the accommodation, such as storms or earthquakes; a serious failure is understood to be a lack of water or electricity in the accommodation, in a generalized manner and for a period of more than four hours, or a technical malfunction that prevents, in a timely manner, the act of check-in and access to the accommodation.